Shipping & Returns
Tyga Performance Canada uses Canada Post for most shipments. Occasionally we use another method if the customer gives us special instructions to do so. Shipping is flat rate $16 across Canada, and $25 across the continental United States of America.
Shipping by Canada Post takes three to four working days to most destinations in North America.
If your product is not stocked in Canada, it may have to be shipped from the factory in Thailand and this can lead to a delay in shipping. We send you an email with your estimated wait time. While every effort is made to have your order ready for the next scheduled shipping date, we cannot guarantee this will happen due to many factors beyond our control. If you are working on a deadline, then we recommend that you send us an email before placing your order and we will give you the latest information to help you with your ordering decision.
We would rather not have the order than to disappoint you!
Our experienced team of packers carefully wrap every part before placing it into sturdy cardboard boxes to make sure your shipment is fully protected. Unless you give us instructions to the contrary, your shipment will be valued at the price of the goods. Any damage or loss can then be settled in full by the courier in the event of a claim. Please inform the courier and us immediately if a box has been damaged, even before opening it. We are not responsible for any items lost or damaged during transit.
Your tracking number will be sent to you by email once your shipment has been sent.
You, the customer, are responsible for all charges at destination. We cannot predict what these charges are and you should request for that information with the relevant government bodies concerned.
Returns and claims
If you are not satisfied with a part we send you, please contact us (with photos if necessary) and we will investigate*. Each case will be decided on by its own merits. If we decide to replace the part, you will be asked to return the defective part at your own cost and the replacement will be sent to you on receipt of the returned part. No refunds are possible. Tyga will not pay for the fitting of replacement parts. Used parts by their nature are less than perfect and we cannot guarantee they will be free from flaws or imperfections.
*Electrical parts are sold in ‘tested as working’ condition, and are not returnable. For health and safety reasons helmets are not returnable.
All items are carefully checked for quality before leaving our premises. If you have a complaint about a product, notify us immediately. We will discuss the nature of the complaint and settle the claim as we see fit. We may request photographic or other proof. Claims for damaged or defective goods may only be made within seven days of receipt.
If it has been a while since your item was shipped and you still have not received it, we will not under any circumstances provide any refunds for item ‘lost’ during shipment without first investigating the nature of the claim. This will take a minimum of 30 days before we are able to make a decision due to postal and other courier regulations on the filing of lost package claims.